Refund policy

CONVENIENT, EASY AND HASSLE FREE.

 

24BUY.PK HAS A PRIORITY AIM TO ENHANCE THE EXPERIENCE OF OUR VALUABLE CUSTOMERS. WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR PURCHASE AND STRIVE TO DELIVER THE BEST PRODUCTS POSSIBLE. IF, FOR SOME REASON, YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT FOR AN EXCHANGE OR REFUND USING THE PROCESS BELOW:

• ANY PRODUCT/ITEM CAN BE RETURNED OR EXCHANGED IF IT IS INCORRECT/ INCOMPLETE OR DEFECTIVE/ DAMAGED WITHIN 24 HOURS AFTER DELIVERY.
• BUY TRENDY RESERVES THE RIGHT TO REJECT A RETURN REQUEST FOUND MISUSING OUR GENEROUS RETURNS POLICY OR A PRODUCT RECEIVED WITH MISSING TAGS AND OTHER COMPONENTS.

 

CONDITIONS FOR RETURN OR EXCHANGE:

 

• THE PRODUCT MUST BE IN THE SAME CONDITION AS DELIVERED, UNWORN, UNWASHED, UNUSED, AND WITHOUT ANY FLAWS.
• THE PRODUCT MUST INCLUDE THE ORIGINAL TAGS, WITH ORIGINAL PACKAGING.
• YOUR ITEM NEEDS TO HAVE THE RECEIPT, ORDER NUMBER OR PROOF OF PURCHASE.
• IF THE PRODUCT IS BEING USED BY YOU & YOU STILL WANT THE REFUND, IN THAT CASE, WE CAN ONLY REFUND 50% OF THE PRODUCT PRICE AND THE CUSTOMER CAN KEEP THE PRODUCT.

To start a return, you can contact us at contact@24buy.pk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@24buy.pk

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

• By email: contact@24buy.pk 

 

• By phone number:  +92 312 8559348

 

• By Whatsapp :  +92 312 8559348