Return Policy
At 24buy.pk, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help. Please take a moment to review our return policy:
Eligibility for Returns:
- You may be eligible for a return if you received a defective, damaged, or incorrect item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or manufacturer restrictions. These include but are not limited to:
- Personal care products (e.g., cosmetics, skincare)
- Customized or personalized items
Return Process: To initiate a return, please follow these steps:
- Contact our customer support team within 3 days of receiving your order to request a return authorization. You can reach us via email at contact@24buy.pk or via WhatsApp at +92 312 8559348
- Provide your order number and details of the item(s) you wish to return.
- Our customer support team will guide you through the return process and provide you with instructions on how to return the item(s).
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are returning an item due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs.